FAQs
Welcome to the Celestia Jewels FAQ page! Here, you'll find answers to common questions about our jewelry, policies, and more. If you have any additional inquiries, feel free to contact us!
1. What materials do you use in your jewelry?
At Celestia Jewels, we take pride in using premium titanium steel and sterling silver, along with ethically sourced gems. These materials provide both durability and beauty for each piece.
2. Is your jewelry water-resistant?
Yes! Our jewelry is designed to be fine with water, making it suitable for everyday wear. While it can handle moisture, we recommend taking care to avoid prolonged exposure for best results.
3. What is your lifetime warranty?
Our lifetime warranty covers any defects in materials or craftsmanship. If your jewelry requires repair due to these issues, we will gladly fix it for you at no extra cost. Please retain your proof of purchase to facilitate the warranty process.
4. How do I care for my jewelry?
To keep your Celestia Jewels looking stunning, we recommend the following care tips:
- Store your jewelry in a cool, dry place, preferably in a soft pouch or box.
- Clean your jewelry gently with a soft cloth after wearing to remove oils and dirt.
5. Do you offer custom jewelry?
Yes! We love creating unique pieces for our customers. If you have a specific design in mind or need a custom size, please reach out to us, and we’ll work with you to bring your vision to life.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy on unworn items. Please ensure that all tags and packaging are intact. For more details, check our Return Policy page.
7. How long does shipping take?
We offer standard shipping, which typically takes 5-7 business days. For expedited shipping options, please refer to our Shipping Policy page. Once your order is processed, you will receive a tracking number to monitor your shipment.
8. Can I track my order?
Absolutely! Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your order’s progress until it arrives at your doorstep.
9. How can I contact customer service?
If you have any questions or need assistance, please reach out to our customer service team via our Contact Us page. We’re here to help and will respond as quickly as possible.
10. Do you offer gift wrapping?
Yes, we offer beautiful gift wrapping options for special occasions! You can select this option at checkout.
11. How do I know my ring size?
To find your perfect ring size, we recommend visiting a local jeweler for a professional measurement or using our online ring size guide available on our website.